My design toolbox
Nielsen Norman Group UX Master Certificate
UX Research
Analytics and User Experience
Assessing UX Designs Using Proven Principles
How to Interpret UX Numbers: Statistics for UX
Journey Mapping to Understand Customer Needs
Measuring UX and ROI
Personas: Turn User Data Into User-Centered Design
User Interviews
INTERACTION DESIGN
Designing Complex Apps for Specialized Domains
Information Architecture
Omnichannel Journeys and Customer Experience
Persuasive and Emotional Design
Storytelling to Present UX Work
The Human Mind and Usability
UX MANAGEMENT
Becoming a UX Strategist
Design Tradeoffs and UX Decision-Making
Designing Influence
Customer Journey Management
Content Strategy and Governance
Product and UX: Building Partnerships for
Better Outcomes
Service Blueprinting
Successful Stakeholder Relationships
Certification ID: 1046999
Completed Research Activities
Quantitative
Web/App Analytics
A/B Testing
Closed Card Sorting
Tree Testing
Surveys and Questionnaires
Clustering Qualitative Comments
Desirability Studies
Qualitative
User Interviews
Contextual Inquiries
Field Studies
Diary Studies
Focus Groups
Open Card Sorting
Usability testing
Deliverables
White Paper
Executive Summary Decks
Low-, Medium-, High-Fidelity designs
Workshop facilitation
POV Decks
Research Insights
Strategic Vision